10A Brazilian Virgin Hair 100% Human Hair Water Wave (#1B Natural Black)
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Free Standard Shipping for Order Over $100
It will take 1-2 business days to process your order, regardless of shipping option selected at checkout. We ship Monday through Saturday. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Monday or Tuesday). You will receive a confirmation e-mail with tracking link once your order shipped out. Express shipping options and any other third-party fees are non-refundable.
Most orders will be received with 3-5 business days, such USA, Europe, Canada. On very rare occasions, international shipping to some countries may take 5-10 days or even longer for some slow-to-ship countries such as Brazil, Mexico, and Romania. We are not responsible for any delays caused by destination country's customs clearance processes.
Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 3-5 business days for your order to reach your destination.
We accept order cancellation before your order is shipped or produced. We cannot cancel order if your order is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us: email@example.com
Please contact our Customer service firstname.lastname@example.org to get the return address.
Covid-19 Shipping Notice
Dear Valued Customer
As the world continues to navigate through guidelines and changes that arise from COVID-19, we will always put our customers safety and best interest at the forefront of all we do.
Please note that online orders that normally ship in 6-10 days may experience a delay of 20-30 days. We thank you for your patience and understanding.
As shipping of goods returns to our previous turnaround time(s), we will communicate according.
Be well and stay safe!